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Simms Computers

My business computer had become extremely slow, causing me a lot of frustration. I asked for recommendations on a local social media group, and...

Calm Digital

I recently had a website designed for my new business, and the experience was an absolute dream! The site looks sleek and professional, and the...

Freelancer

There are far too many spam accounts on the platform. If you respond to an offer, you’ll find about 10 automated accounts placing bids within a...

Furniture Nation

This is our second kitchen from Furniture Nation. The units are exquisitely crafted, aligning perfectly and coming well-prepared for painting. The...

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Improve your customer experience and get in-depth and reliable insight into your customers' behavior and buying decisions. With Trust Medium, you go beyond simple star ratings to uncover the stories and priorities that truly matter. Empower your business with deeper customer understanding, build stronger connections, and make smarter, data-driven decisions for lasting success.

Unlike other reviews platforms, we don't provide forms for businesses to invite customers to review their products and services - making sure it's five-star review and a recommendation. Asking or begging customers to leave a review incentivizes positive and misleading reviews. In a way, it's like asking a customer to manufacture a response they didn't want to do. Instead, businesses should consider a soft request whether their customers are unhappy for any reason and let them know so they can remedy the issue.

AI cannot respond to reviews! Unlike other reviews platforms, we don't do automated, AI replies to reviews. Handling negative feedback effectively takes a lot of social nuance and contextual cues, and when you rely on some prompts to craft a reply, you are actually misleading your customers!