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The customer service representative I spoke with was no help at all, and the issue remains unresolved. EasyJet refunded the money to the wrong card/bank—one that was completely different from the one I used to pay for my cabin bags.

I originally booked my holiday in October through the third-party website Love Holidays, but I added a cabin bag directly through my EasyJet account. When a refund was issued for an incorrectly booked item, instead of returning the money to the card I used on my EasyJet account, they refunded it to the third-party agent instead.

I’m certain this is not right—possibly even illegal—and I expect EasyJet to take responsibility for correcting the mistake by refunding the payment to the original card I used. I should not have to chase a third party that never even received the money in the first place.

I fly with EasyJet frequently and have generally had a good experience, but their customer service can be hit or miss. Too often, they hide behind policy and dismiss valid concerns rather than simply resolving the issue with common sense.