Here are three examples from my experience with Wizz Air:
Flex Service Issues: You might assume that canceling a flight using their Flex service means the "account credit" (not an actual refund) will be available immediately for rebooking. However, Wizz Air takes several days to process this. If you need to rebook right away, you’ll have to pay again and save your credit for another time.
Short Credit Expiry: Credits for canceled Flex flights expire after just 90 days, which is far shorter than the industry standard of 365 days. While this information may be buried in the terms and conditions, the company makes no effort to highlight it—no large print, no email reminders, nothing. At best, this shows a lack of concern for protecting customers' credits. At worst, it feels like a calculated move to let credits expire and keep customers’ money without providing any service in return.
Customer Service Charges: If you encounter any issues and need to contact customer service, you’ll be charged about €1.50 per minute. While I understand this is a low-cost airline, no other carrier employs such aggressive tactics to extract more money from their customers.
For these reasons, I’ve deleted my account and will never fly with Wizz Air again. I strongly encourage others to do the same.
Javier 31/12/2024