It feels like WizzAir operates like a scam. I purchased tickets to Istanbul and attempted to check in online, but the website showed that it wasn’t available. I even took a screenshot as proof. When I arrived at the airport, I was told I had to pay an additional £172 for the four tickets because I hadn’t checked in online.
The airport staff claimed this was because I hadn’t acknowledged a flight time change—yet the flight time hadn’t actually changed. When I contacted WizzAir by phone, they insisted I pay the fee and file a complaint for a refund. After doing so, I was informed I wouldn’t be refunded because I hadn’t contacted them at the time of the website issue.
Instead of apologizing for their website’s failure and the inconvenience caused, they’re now blaming me for not calling them earlier. I’m now forced to escalate the matter to an alternative dispute resolution forum, wasting time and energy, all because I chose this poorly managed airline.
Usman 30/12/2024