Ryanair … Our flight from Kerry to Manchester, scheduled for 3:30 pm, was delayed significantly. We didn’t board until 6 pm, only to be informed after boarding that takeoff wouldn’t happen until around 10 pm.
While the fog in Manchester is beyond anyone’s control, the decision to wait until passengers were already on board—many of them delayed and frustrated—to announce an additional 3-hour wait was unacceptable. This caused immense distress, especially for families with small children.
Had we been informed of the extended delay while still in the terminal, we could have chosen to leave the airport instead of being stuck on the tarmac. This lack of communication and consideration was incredibly disappointing and highly irresponsible.
Alex 28/12/2024