On my return from Tunis, I was told I had no luggage allowance, despite traveling with the same suitcase I brought on the way there without any issues. Economy tickets are supposed to include a 23kg allowance, but they insisted I pay extra for my luggage. I explained that my friends, traveling on the same tickets, had already checked in their bags without problems. Incredibly, they tracked down my friends, confiscated their boarding passes, and refused to return them until they also paid for luggage they had already checked in.
The service was appalling. One staff member accused me of lying, saying, 'You knew you couldn’t bring luggage,' as if I’d pack a large suitcase knowing it wasn’t allowed. Her attitude was shocking—I have no idea how someone so rude is still employed.
This felt like a deliberate scam to squeeze money from passengers, likely to prop up their struggling airline. I’ll never fly with them again and wouldn’t be surprised if they go out of business. It’s such a shame because my trip to Tunisia was filled with warmth and kindness from the locals, but this airline fails to reflect that. Avoid at all costs.
Jake 05/12/2024