I’ve traveled to 70 countries, taking numerous flights with a variety of airlines. Without a doubt, TunisAir has been the worst experience I’ve had. My flight from Casablanca to Tunis was originally scheduled for 11:50 AM. However, TunisAir failed to provide online check-in 24 hours prior as expected. Instead, just 20 hours before departure, they sent an email notifying me that the flight had been rescheduled to depart at 2:00 AM and arrive at 2:00 AM—without any time zone changes.
This situation was absurd for several reasons. First, the flight was delayed by 26 hours, with passengers notified less than a day in advance. Second, the 2:00 AM departure and arrival times make no sense, showcasing the carelessness of TunisAir staff. Third, despite completely disrupting our travel plans, TunisAir has not offered any refund or compensation, even though the issue was entirely their fault.
I will never fly with TunisAir again. This airline lacks professionalism, reliability, and any sense of customer service.
Xinw 05/12/2024