Replacement Keys

When reviewers leave feedback for a business or service, they must first select the correct review category. This helps both readers and the business owner understand the context of the review.

If a review is placed in the wrong category, it may be treated as spam and removed before it is published.

A full list of review categories is provided, but if a suitable option is not available, reviewers may suggest a new one.

• 1.   Working for them
  Business reviews from former or current employees. You should also include start and end dates of employment at the end of this form.
• 2.   Their services
  Services can be courses, insurance, childcare, construction, training, finance, design, public services, consulting, law, healthcare, business, research, security, IT...
• 3.   One of Their Products (Single Product Review)
  For detailed business reviews about one product, reviewers should provide the product name, price, and purchase date. Use the next option if you are reviewing a range of products.
• 4.   Their Products (Multiple Products Review)
  If you are reviewing several products from the same business, this category allows broader feedback without requiring individual product details.
• 5.   Their customer service
  Business reviews about customer support should reflect experiences both before and after purchasing or using a product or service.
• 6.   Doing business with them
  For subcontractors, suppliers, or clients, this category captures experiences of working directly with the business. Dates of engagement, at the end of this form, should be included for context
• 7.   Other
  If none of the categories apply, you can suggest a new category to ensure your feedback is properly classified.

Showcase your business reviews and recommendations using a customizable, responsive widget.

For featured businesses, they can display only selected reviews in their reviews widget.

Improve your customer experience and get in-depth and reliable insight into your customers' behavior and buying decisions. With Trust Medium, you go beyond simple star ratings to uncover the stories and priorities that truly matter. Empower your business with deeper customer understanding, build stronger connections, and make smarter, data-driven decisions for lasting success.

Unlike other reviews platforms, we don't provide forms for businesses to invite customers to review their products and services - making sure it's five-star review and a recommendation. Asking or begging customers to leave a review incentivizes positive and misleading reviews. In a way, it's like asking a customer to manufacture a response they didn't want to do. Instead, businesses should consider a soft request whether their customers are unhappy for any reason and let them know so they can remedy the issue.

AI cannot respond to Business reviews! Unlike other reviews platforms, we don't do automated, AI replies to reviews. Handling negative feedback effectively takes a lot of social nuance and contextual cues, and when businesses rely on some prompts to craft a reply, they are actually misleading their customers!

Automatically detects sudden spikes in review activity, displays a warning on affected reviews, and temporarily blocks further submissions for one week to prevent suspicious or coordinated feedback.

Requires proof of purchase for certain reviews. If no proof is provided, a red receipt icon is displayed to alert readers and maintain review transparency.

All reviews are checked by our moderation team before being published. This ensures that spam, offensive language, and misleading content are filtered out, keeping reviews reliable and trustworthy.

Review Attributes are short, ready-made statements that allow reviewers to highlight specific aspects of their experience with a business. Instead of writing a long explanation, reviewers can now quickly tag their feedback with simple prefixes like:

• Has – Has friendly staff
• Needs – Needs more vegetarian options
• Lacks – Lacks parking space
• Offers – Offers fast delivery

These attributes appear directly alongside your written review, giving future customers a snapshot of what stood out in your experience.

Trust Medium is free because it is built on a simple principle: reviews should be honest, transparent, and accessible to everyone.

By removing pay-to-play dynamics and focusing on authenticity, the platform creates a more level playing field where businesses can grow based on real feedback, not paid influence.

We present customer feedback in a clear and simple way, so you can quickly understand how people feel about a business. Instead of complex scores or confusing ratings, reviews are grouped into three straightforward categories: recommend, not happy, and neutral. This gives you an honest snapshot of overall sentiment at a glance.

Each result is backed by real user reviews and shown with transparent counts and percentages. There is no weighting or hidden adjustments, just a straightforward breakdown of what customers are saying. This helps you make informed decisions based on genuine experiences, not inflated or misleading metrics.