Easy Jet

easyjet.com

one review

One reviewer not happy with Easy Jet

Is this your business?

England 

Airline

Created 1 day ago

Updated 1 day ago

Registration email verified ✔

Trust Medium makes every effort to ensure the business information provided by the business owner is accurate and up-to-date. We are not liable for any products or services provided by the business.

Report a problem with this business profile

Review & Recommend Easy Jet

Buyers and users trust a personal recommendation above anything else. Share your honest first-hand experience with Easy Jet and help others make better decisions.

To help consumers and Easy Jet understand the context of your review, please select the relevant review category and the category description.

Choosing the wrong category means your review is most likely not genuine or SPAM.


  • Job title and start & end of employment are required.

  • Name of the service and the date you started using the service are required.

  • This option is for one product review only where you should provide the product name, price and the time the product was purchased are required. If you are reviewing many products, please use the below option.

  • Please use the above option (product)if you are reviewing only one product. This option is for reviewing many products without having to provide product name, price, photo and where you bought the product.

  • The support they offered you as a customer — both before and after buying and using a products or service.

  • Such as sub contractor, supplier or client.

  • Suggest the missing category

Hanna   1 day ago

Wed 19 02 2025

The customer service representative I spoke with was no help at all, and the issue remains unresolved. EasyJet refunded the money to the wrong card/bank—one that was completely different from the one I used to pay for my cabin bags.

I originally booked my holiday in October through the third-party website Love Holidays, but I added a cabin bag directly through my EasyJet account. When a refund was issued for an incorrectly booked item, instead of returning the money to the card I used on my EasyJet account, they refunded it to the third-party agent instead.

I’m certain this is not right—possibly even illegal—and I expect EasyJet to take responsibility for correcting the mistake by refunding the payment to the original card I used. I should not have to chase a third party that never even received the money in the first place.

I fly with EasyJet frequently and have generally had a good experience, but their customer service can be hit or miss. Too often, they hide behind policy and dismiss valid concerns rather than simply resolving the issue with common sense.

I am not happy with Easy Jet

Was this review useful?   |