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Recent reviews

The Scent Reserve

I’ve purchased quite a few items from this place. I received a discount for leaving a review and another for my birthday, but I was informed that...

Recycle Your Waste London

On time collection services, rubbish removed very quickly and professionally within a hour. Thanks.

Independent Driving School

I took lessons with Jason and passed on my first attempt. He was incredibly supportive, especially on the test day when I was feeling really nervous....

So Energy

I received a very prompt response to my email requesting a new tariff, as the options available on my account weren’t suitable. So Energy quickly...

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Improve your customer experience and get in-depth and reliable insight into your customers' behavior and buying decisions. With Trust Medium, you go beyond simple star ratings to uncover the stories and priorities that truly matter. Empower your business with deeper customer understanding, build stronger connections, and make smarter, data-driven decisions for lasting success.

Unlike other reviews platforms, we don't provide forms for businesses to invite customers to review their products and services - making sure it's five-star review and a recommendation. Asking or begging customers to leave a review incentivizes positive and misleading reviews. In a way, it's like asking a customer to manufacture a response they didn't want to do. Instead, businesses should consider a soft request whether their customers are unhappy for any reason and let them know so they can remedy the issue.

AI cannot respond to reviews! Unlike other reviews platforms, we don't do automated, AI replies to reviews. Handling negative feedback effectively takes a lot of social nuance and contextual cues, and when you rely on some prompts to craft a reply, you are actually misleading your customers!